We will examine the condition of each product before shipping out to make sure it is in good condition. However, if there is problems with the items you received, we do accept return following our policy written below.
Items are returnable within 5 days from the date of receiving. Please make sure it complies with our policy below before making request for a return or exchange.
Important Notes :- Items must be return in the good condition together with the receipt. Any of these missing, the return request will not be entertained.
- Customers need to submit the request within 5 days from the date of receiving, any request later than 5 days will not be entertained.
- Request must be submitted together with photo showing the problems of the item.
- Items must be sent out from customers side within 3 days upon successful request.
- We will not be responsible if your shipment is lost during the return transit by courier.
- Wrong items from what you have ordered.
- Goods sold is not refundable. No refund for change of mind.
* www.hnlproducts.com.my reserved the rights to change or alter the policy for any reason at any time without notice.
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